about our mortgage services

WARWICK TIDY MORTGAGE SERVICES Independent Mortgage Advisers

34 Barons Road Dousland Yelverton Devon PL20 6NG

1.   The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. This document is designed by the FSA to be given to customers considering buying certain financial products. Use this information to decide if our services are right for you.

2.   Whose mortgages do we offer?

    We can offer mortgages from the whole market.

    We only offer mortgages from a limited number of lenders. Ask us for a list of the lenders we offer mortgages from.

    We only offer mortgages from a single lender.

3.   Which service will we provide you with?

    We will advise and make a recommendation for you after we have assessed your needs.

    You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4.   What will you have to pay us for this service?

    No fee.

    An administration fee of £50.00 with the mortgage application and a balance of £175.00 payable only on completion of the proposed mortgage, plus we will be paid a fee by the lender.

    A fee at outset of 1% of the proposed mortgage (for example £75,000 mortgage, £750 fee) and we will refund to you any fee that we are paid by the lender.

    Should we recommend that a ‘DIRECT LENDER’ (NOT AVAILABLE THROUGH AN INTERMEDIARY) be selected, then we will charge a flat fee of £250.00 for our services, payable at outset.

You will receive a key facts illustration when considering a particular mortgage which will tell you about any fees relating to it.

5.   Refund of fees

If we charge you a fee, and your mortgage does not go ahead, you will receive

    A full refund.

    No refund.

    No refund of the administration fee of £50.00 with the mortgage application.

    A full refund of our fee less £50.00 in respect of our administration costs should the 1% fee option be taken and the mortgage does not complete.

    A refund of £100.00 will be made should the ‘DIRECT LENDER’ option be selected and a mortgage offer NOT be made.

6.   Who regulates us?

Warwick Tidy Mortgage Services, of 34 Barons Road, Dousland, Yelverton, Devon, PL20 6NG is authorised and regulated by the Financial Services Authority. Our FSA Register number is 304992.

Our permitted business is advising on and arranging mortgages.

You can check this is FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

7.   What do you do if you have a complaint?

If you wish to register a complaint please contact us:

...in writing Write to: Warwick Tidy Mortgage Services, Complaints, 34 Barons Road, Dousland, Yelverton, Devon, PL20 6NG.

...by phone Telephone: 01822 853203.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

8.   Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation scheme arrangements is available from the FSCS.